Hoteliers are facing incredible demands of innovating in meaningful ways that build real customer loyalty and memorable experiences. Building on his 25 years with The Walt Disney Company, most recently as vice president of innovation and creativity, Duncan Wardle will kick off HT-NEXT 2019 by talking about how Disney Parks balances the advent of High Tech to enable High Touch, resulting in record guest satisfaction and record revenues. He will also show how by looking in places where your competition isn’t, you can create a unique competitive advantage.   

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