In airline vernacular “Above Wing” refers to the elements of air travel that directly impact the traveler. In this keynote, Greg Forbes, Director of Above Wing, Operations take attendees through the journey of how Delta is transforming the airport experience, eliminating friction points to allow employees to focus on high-quality guest interactions. Forbes will share insights into how the airline is achieving this by streamlining guest check-ins and ID checks with facial recognition and inspire attendees to focus on leveraging technology to make sure that increased volume doesn’t mean a decrease in high-value experiences for customers.