Be transported to a simulated hotel environment with several rooms to explore. Each room is carefully designed for the industry's "new normal", packed with technology solutions and education to inspire you. We offer top-notch content for you to explore in both on-demand and live event formats. Explore all that's available below and register today



(All sessions are listed in EST.)


Session Title




The 411 on 911 – Big Changes in Emergency Communications for Hotels

Patrick Dunphy, CIO, HTNG

Lasse Norgaard-Larsen, Director Americas, IT, Marriott

It’s easy to take emergency services for granted, but hotels must actively manage systems and service providers to ensure guest and staff safety. HTNG’s 911 Location Communication is keeping track of these requirements, including the most recent changes in the US: Ray Baum’s Act. Service providers and hotels take note: you are responsible and accountable for dispatching detailed location information to emergency service providers, which many organizations are not doing today. Join this session to learn what you need to do to keep your guests and staff safe, and reduce the risk of non-compliance.


The Secret to Successful Meetings at Loews: StreamLine

Dan Kornick, CIO, Loews Hotel Group


Dan Kornick, CIO at Loews Hotel Group, provides a behind-the-scenes look at the launch of a new virtual meetings platform for the new normal.

Meetings Room

What Hotels Can Learn From Restaurants

Skip Kimpel, CIO, 4R Restaurant Group; hosts, The Tech Chef Podcast

Skip Kimpel, CIO at 4R Restaurant Group and host of The Tech Chef podcast, shares insights into how hotels can implement agility and tech-forward initiatives that deliver revenue and customer loyalty.

On Property Experience 

How Mandarin Oriental Devised Safe Operating Protocols for COVID-19

Anja Luthje, founder and CEO of Unique Hospitality Solutions

Luthje will take viewers through the thought process and journey Mandarin Oriental Hotel Group embarked on at the beginning of the COVID-19 pandemic in early 2020. Luthje helped devise training strategies for hotel staff on how to interact with each guest both in-person and with the help of technology. She will also discuss how MOHG helped keep the workforce informed and safe while also improving morale and it ensured accountability, compliance and reporting in its housekeeping department.

Hotel Lobby

2020 Visionary Award Winner: G6 Hospitality

John Laplante, CIO, G6 Hospitality

HT interviews G6 Hospitality CIO John Laplante on its 2020 Visionary Award win for replacing its decades old CRS and PMS with a cloud-based solution.

Pre-Stay Room

2020 Visionary Award Winner: Edwardian Hotels

Michael Mrini, Director of IT, Edwardian Hotels London

HT interviews Edwardian Hotels Director of IT Michael Mrini on its guest-facing chatbot: Edward!

On Property Experience

2020 Visionary Award Winner: Hyatt

Don Nichols, Director Property Systems, Hyatt

HT interviews Hyatt's Director of Property Systems Don Nichols on Hyatt's implementation of OPERA hosted in Microsoft Azure.

Infrastructure Room

2020 Visionary Award Winner: RLHC

John Edwards, SVP & CIO, RLHC
John Reeves, VP IT DevOps, RLHC

HT interviews RLHC's CIO John Edwards and its VP of IT DevOps John Reeves on the company's creation of a single point of integration that allows 13 hotel systems to communicate seamlessly.

Back-of-House Room

2020 TechOvation Award Winners

Pedro Torres, CEO and Co-founder, Yoonik
Leonel Domingues Co-Founder and CTO, Nonius
David Sjolander, CAE, COO, HTNG
Kris Singleton, CIO, Enseo

HTNG's COO talks with its 2020 TechOvation winners on how their solutions - designed prior to a pandemic - remain useful in a post-pandemic world and how they are leveraging those products in similar industries to hospitality.

Hotel Lobby