Hot New Research: Voice of the Hotel Customer
Date & Time
Wednesday, December 2, 2020, 2:05 PM - 2:30 PM

Listen in as a panel of experts discusses data from the 2020 Customer Engagement Technology Study. Consumers have a lot to say and the hotels who listen best to their concerns and wishes will come out ahead on the other side of the pandemic. This year, we took a deep dive into consumers’ technology preferences when staying in a hotel, eating at a restaurant, or ordering food for take-out/delivery — and focused on how consumer preferences have and have not changed in light of the global COVID-19 pandemic. The result: A roadmap to meeting new guest expectations.

Daniel Connolly, Dean of the College of Business and Public Administration, Drake University
Josh Rowe, Director of Product and Business Development, DISH Business
Frank Pitsikalis, Founder & CEO, ResortSuite