VP, Customer Journey
Josh Margolis is the vice president of customer journey for Caesars Entertainment where he leads a team of customer experience and product development professionals. His team leads loyalty, national promotions, and digital products for the enterprise. Prior to his current role, Josh was responsible for integrating Caesar’s Total Rewards loyalty program with Playtika’s chart topping social casino games and real money online gaming in New Jersey and Nevada. His work helped create one of the first social loyalty programs spanning multiple games and an 8 figure cross-marketing revenue stream. He has marketing experience across multiple verticals including time with category leaders in legal services, financial services, media, gaming and hospitality. Josh holds a BS in marketing from Lehigh University and a JD/MBA from Temple University.