Start Time End Time Name Description Speakers Location Name
11:00 AM7:00 PMRegistration Open  Glimmer Ballroom - Foyer
1:15 PM5:00 PMLittle Havana Tour Networking Outing

Join us to taste some of the best Cuban bites in Miami! The Little Havana Food Tour explores the rich history and culinary delights of this lively community in one of Miami's oldest and most vibrant neighborhoods. During this guided, edible journey you'll enjoy traditional and rustic Cuban cuisine prepared by countless generations of the same families through age-old recipes, as you taste your way through the must-visit street in the area–Calle Ocho. Meet local artists, watch cigar rollers, and take-a-peek at Domino Park––all while exploring the unassuming, Cuban culture nestled within Miami’s big city glam. This guided food tour is a cultural and a culinary experience that you don't want to miss!

This is a walking tour, so comfortable footwear is recommended.

Open to hotel executives and operators and select HT-NEXT sponsors. Pre-registration is required.

5:30 PM7:00 PMWelcome Reception Glimmer Ballroom - Networking Hall
Start Time End Time Name Description Speakers Location Name
8:00 AM8:50 AMBreakfast Served & Networking Hall Open Glimmer Ballroom - Networking Hall
8:00 AM5:30 PMRegistration Open Glimmer Ballroom - Foyer
8:50 AM9:00 AMOpening Remarks Glimmer Ballroom - General Session
9:00 AM9:30 AMTech at Hyatt Hotels: Firechat with CIO Eben Hewitt

Having recently returned to a hotel brand leadership role, Hyatt's CIO Eben Hewitt takes the stage for a "firechat" on timely tech topics with HT's publisher Abigail Lorden. Hewitt will share key ways Hyatt's is closely listening and responding to new guest expectations and operational needs using technology. Topics on the docket include: digital solutions for guests via Hyatt’s own innovations, how the company is utilizing new sources of data attribute-based revenue management, the labor market, and more. Don't miss this exciting session to hear from Hewitt on the experiences that have helped him refine his technology leadership strategy.

Glimmer Ballroom - General Session
9:35 AM10:20 AMExplore Alternative Revenue Streams

Rather than “Location! Location! Location!”, a hotel’s new mantra should be: “Diversify! Diversify! Diversify!” Learn how your peers are finding new ways to make more money via creative uses of reservations, subscriptions, kitchen space and in-room sales.

Glimmer Ballroom - General Session
10:20 AM11:00 AMCoffee Break & Networking Hall Open Glimmer Ballroom - Networking Hall
11:00 AM11:25 AMHow Kasa Uses Tech to Prevent a Labor Crisis

During this firechat, Jeff McConathy, Head of Engineering at Kasa - a tech-enabled flexible accommodations brand - will discuss how the brand is using tech to create “hospitality that is always felt but rarely seen.” From emphasizing contactless tech to creating its own task management system, Kasa is able to do more with fewer staff.

Glimmer Ballroom - General Session
11:30 AM12:15 PMResearch Super-Session: HT’s 2023 Lodging Technology Study: Embracing Mobility & Self-Service

We share key takeaways for hoteliers as hotel tech budgets grow, adoption of mobile check-in/out and other self-service options booms, and definitions of tech ROI evolve.

Glimmer Ballroom - General Session
12:15 PM1:40 PMLunch Served & Networking Hall Open Glimmer Ballroom - Networking Hall
1:45 PM2:45 PMInteractive Workshop: How AI Can Help You Find a White Glove Experience in Every Town

When it comes to guest experience, hoteliers are often hyper-focused on what’s inside their four walls. For one hour, HT-NEXT and Mobi are tossing out a challenge: raise the bar and break down those walls. Consider, instead, the zip code just outside your turnstile door that’s waiting to be explored, and how a front-line staff powered with AI trip-planning tools could be the ticket to elevating your guest experience. In this interactive workshop, we’ll challenge you to imagine what you would do if you knew everything about the place around you and everything you want to know about your guest. Along the way, we’ll be inspired by one of the best in the business as Mandarin Oriental Hotel Group shares how they’re empowering staff with Mobi’s destination-discovery solution that blends natural language processing, computer vision and preference learning with human skill. No matter where you are, there’s a guest experience to enrich - as long as you have the tools and team to help.

Glimmer Ballroom - General Session
2:50 PM3:30 PMSeaPods: Giving a New Meaning to Ocean Front Living

Ocean Builders’ CEO and Co-Founder Grant Romundt will discuss where the vision for his floating eco-restorative homes came from, the process that has gone into building them, the technology that powers them, and why he thinks they’ll change the way we live and travel in the near future.

Glimmer Ballroom - General Session
3:30 PM3:45 PMVisionary Awards Presentation

Join us as we honor Hilton, Hyatt Hotels Corporation and Life House for their outstanding achievements in innovation and leadership.

Glimmer Ballroom - General Session
3:45 PM5:00 PMHT-NEXT Happy Hour Glimmer Ballroom - Networking Hall
9:00 PM11:30 PMHT-NEXT Official After Party Arkadia Club Pool
Start Time End Time Name Description Speakers Location Name
8:00 AM8:50 AMBreakfast Served & Networking Hall Open Glimmer Ballroom - Networking Hall
8:00 AM6:00 PMRegistration Open Glimmer Ballroom - Foyer
8:50 AM9:00 AMMorning Remarks Glimmer Ballroom - General Session
9:00 AM9:45 AMIs Your Brand Ready for the Future?

Consumers are demanding that every industry, from retail to restaurants, take advantage of transformative technologies such as Web 3.0, blockchain, NFTs and more. Futurist Ian Khan will discuss how brands around the world have found ways to successfully implement these technologies to build customer loyalty, drive revenue, and improve operations and how hoteliers can do the same. At the end of his presentation, attendees will be able to evaluate their company’s Future Readiness Score via seven important points.

Glimmer Ballroom - General Session
9:50 AM10:30 AMHow Tech and Sustainability Go Hand in Hand

ESG (environmental, social & governance) is becoming more important with every passing day. Hear from your peers on how they’re using technology to do good for the planet, while also making smarter business choices.

Glimmer Ballroom - General Session
9:50 AM10:45 AMHTNG Workgroup Meeting: Revenue Management

Revenue management needs have evolved, however, the standards have remained constant. Join this session to help shape the newly forming revenue management workgroup to ensure your needs are addressed.

10:30 AM11:10 AMCoffee Break & Networking Hall Open Glimmer Ballroom - Networking Hall
11:10 AM11:55 AMForWard @ HT-NEXT – Fireside Chat with Vanessa Ogle

AHLA’s ForWard strives to advance women leaders in hospitality. Listen in as founder of Enseo, Vanessa Ogle, captivates you with her story as a female tech entrepreneur serving the hospitality industry. She’ll discuss building a company whose products serve 100 million guests each year, the obstacles she faced along the way, and her advice for fellow women in the hotel tech industry.

Glimmer Ballroom - General Session
12:00 PM12:30 PMCybersecurity and Hospitality: A Unique Challenge

Ransomware, cloud security, zero trust…hotel owners and operators face the same cybersecurity threats and challenges as other organizations and businesses. But the hospitality world has its own unique issues that make a strong cyber defense even more difficult. From frictionless check-in, room access and other IOT issues to physical security and guest safety and from ATO to fraud, this panel moderated by the Retail & Hospitality ISAC will dive deep on the issues hotels are facing today.

Glimmer Ballroom - General Session
12:30 PM1:45 PMLunch Served & Networking Hall Open Glimmer Ballroom - Networking Hall
1:45 PM2:25 PMInnovator Roundtable: Key Takeaways for Navigating Hospitality’s Challenges

From booking to business intelligence, from cybersecurity to SaaS, we bring together top solution providers to analyze our industry’s most pressing challenges and provide actionable insights every attendee will want to bring home.

Glimmer Ballroom - General Session
2:30 PM3:15 PMBringing Technology to the Table: Fighting Human Trafficking Together

In this session, Eliza McCoy, MPA, VP of Prevention & Awareness Programs, AHLA Foundation, will bring to life the global impact of human trafficking alongside public and private partners in the hotel, and other related industries, that are working to eradicate it. Innovative strategies that leverage the power of technology will be highlighted, so we encourage all to attend to be inspired and motivated to drive change within the industry for true community impact.

Glimmer Ballroom - General Session
3:15 PM3:30 PMAHLA / HTNG Workgroup Update

Amazing work is being done daily through the AHLA/HTNG workgroups. Join this session to learn what has been completed, what’s in the works and what’s coming down the pike to ensure your company is taking advantage of these deliverables.

Glimmer Ballroom - General Session
3:40 PM4:45 PMHTNG Workgroup Meeting: Express PMS Integrations

All PMS integrations are not created equally, some are very complex while others are quite simple. The HTNG Express PMS Integrations Workgroup has created a new standard for PMS integrations needing a limited data set to speed integrations from months to a week. Learn how these standards are being implemented today and how you can join in the beta!

3:40 PM4:45 PMHTNG Workgroup Meeting: Next Generation Infrastructure

Applications and technology in hotels are continuing to grow and evolve. Bandwidth requirements and quantity of connections are increasingly based on demand and ongoing updates to technology standards. Join this Workgroup Read Out session to learn about our white paper that is focused on designing a converged network utilizing the most efficient cabling infrastructure for a new hotel construction project or a technology refresh to an existing property. Right size the infrastructure based on the property type, size, and technology requirements.

4:45 PM6:00 PMNetworking Reception Glimmer Ballroom - Networking Hall
Start Time End Time Name Description Speakers Location Name
8:00 AM9:00 AMBreakfast Served & Networking Hall Open Glimmer Ballroom - Networking Hall
9:00 AM9:40 AMGMs Tell the Truth About Tech

As we enter the post-pandemic era, hotel GMs have become an invaluable source of information - especially for IT leaders. Learn what works and what doesn’t among frontline staff members from local members of the Miami hospitality community.

Glimmer Ballroom - General Session
9:40 AM10:20 AMVisionary IT Leaders Share The Secrets Behind Their Wins

Hear from our Visionary Award winners as they discuss their winning innovations and what led them to create these innovative technologies in the first place.

Glimmer Ballroom - General Session
10:20 AM10:25 AMHT-NEXT Closing Remarks Glimmer Ballroom - General Session
10:30 AM11:30 AMHTNG Joint Workgroup Meeting: Attribute Modeling for the Distribution Ecosystem and Optimizing Lodging Content for the Distribution Ecosystem

As hotels move toward pricing and selling by attributes, join this session to learn how the Attribute Modeling for the Distribution Ecosystem and the Optimizing Lodging Content for the Distribution Ecosystem workgroups are teaming up to ensure that hotel content can support these new use cases.

10:30 AM11:30 AMHTNG Joint Workgroup Meeting: AI for Hospitality and Business Analytics Transactional Extract

At the HTNG European Conference, we heard AI is only as good as the data it uses. We will join the AI for Hospitality and Business Analytics Transactional Extract Workgroups for a session to explore areas where data extract standards can be expanded to include data to improve AI.

10:30 AM11:30 AMAHLA Foundation Spotlight - Anti-Trafficking Efforts in the Hospitality Vendor Community

Come learn about NRFT programs and resources, including an opportunity to engage on the buildout of materials for the vendor community. Stopping human trafficking requires all eyes and ears to identify, report and prevent victimization - join us in these efforts!